Musculoskeletal imaging
More MR referrals.
Fewer auth delays.
CIVIE helps MSK imaging keep up with orthopedic and sports-medicine referrals: prior authorization started when the order arrives, self-scheduling for patients, MSK templates in ASR and follow-up recommendations tracked to a booked exam.
MR knee right w/o · A. RuizReferred by Dr. W. Smith · physician portal
Dictating- Medial meniscus
- Oblique tear of the posterior horn, extending to the inferior articular surface.
- Ligaments
- ACL and PCL intact. Collateral ligaments intact.
- Cartilage
- Mild thinning over the medial femoral condyle.
- Joint
- Small joint effusion.
“…small joint effusion. Impression.”
Impression · draft
CIVIE AI- Oblique tear, posterior horn of the medial meniscus.
- Small joint effusion.
Drafted from your dictation. You edit and sign.
Illustrative
The challenge
MSK volume rides
on the front desk.
MR authorizations that hold the schedule. Most MSK MR needs prior authorization, and a pending auth means a held slot or a patient pushed back.
Referrers who expect speed. Orthopedic and sports-medicine practices send their patients where booking is easy and reports come back fast.
Follow-ups that drift. Recommendations for repeat imaging sit in report text, and nobody owns getting the patient back.
The MSK front desk
Authorized and booked
before it slips.
Authorization, booking, referrer access and follow-ups on one record, so the MR schedule keeps up with the referrals.
Agent call · UnitedHealthcare
Written back- Called the payer's authorization line
- Status: approved · case number read back
- Case number written to the order
- Approval shown in Ana's booking link
Illustrative screens. Patient details are fictional.
How CIVIE helps
Booked faster.
Followed up.
Prior auth at order receipt
Payer rules are checked and clinicals attached when the order arrives, not the day before the scan.
Learn moreAuth follow-up by voice agent
Voice agents chase pending authorizations with payers and write the status back before an exam slips.
Learn morePatient self-scheduling
Patients book from a text link with coverage checked and an estimate shown, on the same rules your team uses.
Learn moreA portal referrers like
Ortho and sports-medicine offices order, track and view results online, and the CRM shows which referrers are growing or slipping.
Learn moreTemplates in ASR
Structured templates by modality and body part, with voice macros, so reports are consistent for referrers and for coding.
Learn moreFollow-ups captured
CIVIE AI finds follow-up recommendations in signed reports and drafts the order for physician acknowledgment.
Learn more
One knee MR, start to finish
From the ortho office
to the claim.
One MSK order through CIVIE. Sample data throughout.
Ordered from the portal.
The orthopedic office orders online and sees scheduling, authorization and results in one place.
Physician portal · Dr. Smith
New orderMarcus Bell · CT abdomen/pelvisReport signed · images availableFinalAna Ruiz · MR kneeScheduled Thu 9:10 AMBookedLee Park · CT sinusWaiting on prior authAuthAuthorized and paid up front.
Authorization is requested at order receipt, and the patient sees an estimate from your contracted rates.
MR knee right w/o · estimate
Paid at check-in- Contracted rate · UHC PPO
- $459.77
- Remaining deductible
- $110.79
- Patient paid
- $110.79
- Authorization requested at order receipt
- Estimate from the contracted rate
- Payment posted to CIVIE RCM
Coded from the report.
AI-assisted coding reads the signed MSK report and suggests diagnoses for the coder to accept.
AI coding · from the signed report
Suggested“History: twisting injury 2 weeks ago. Impression: Small joint effusion. Medial meniscus posterior horn tear.”
S83.241A · Medial meniscus tear96% · matches impressionAcceptM25.461 · Effusion, right knee88% · matches findingsAcceptCCI and LCD editsNo conflictsEvery charge captured.
Technical and professional charges come from the order and the signed report, and supplies come from the tech log.
Charges from exam · MR knee right w/o
CapturedCodeDescriptionSourceAny supplies the technologist logs are added as charges, so nothing billable is missed.
Charges capturedFrom the order and the report
One ecosystem
The MSK practice
on one record.
Referral, authorization, schedule, images, report and claim live on the same record, so a delay at one step is visible at every other.
On one CIVIE platform
- Radiology Information SystemOrders, scheduling, check-in, worklists and report distribution
- Phones, reminders and outreachAI voice agents, two-way texting and campaigns
- Reporting and dictationRadiology speech recognition, templates and AI-drafted impressions
- PACS and viewerCloud image management, priors and a universal worklist
- Billing and revenue cycleCharges, coding, claims, denials, posting and patient balances
Connects to what you keep
- Orthopedic and sports-medicine officesPhysician portal, fax, email or text, whichever they prefer.
- Clearinghouses and payersEDI eligibility, claims, remittances and claim status.
- Your EHROrders in and results out over HL7 and FHIR. The EHR stays the system of record.
FAQ
Questions,
answered.
When the order arrives. CIVIE checks payer rules, attaches clinicals from the order and tracks the request against the exam, and voice agents follow up on pending ones.
Next steps
Authorized, booked,
reported, followed up.
See an MSK order move through CIVIE, from the ortho office to the claim.