Revenue
When patients understand,
they pay.
CIVIE collects at the right moment: estimates before the visit, payment at check-in, and plain statements, payment plans and offers after, by text, portal, chat or phone.
Balance $420.00
Payment optionsMRI lumbar spine · statement 100248 · due Nov 5, 2026
Illustrative
The challenge
Balances grow.
Statements don't work.
Patients owe more. High-deductible plans move more of every imaging bill to the patient.
Statements nobody understands. Codes and adjustments confuse patients, so they call, or don't pay.
Collection by phone. Staff chase small balances one call at a time.
Manual against CIVIE
Chased after the visit,
or settled around it.
Manual
- Patients learn what they owe weeks after the exam
- Codes and adjustments confuse patients, so they call, or don't pay
- Staff chase small balances one call at a time
- One balance, one way to pay
- Patient payments matched to statements by hand
With CIVIE
- Estimates from live eligibility and your contracted rates, shown when the patient books
- Plain-language statements and an AI billing assistant, with no login or app
- Text, e-statements, chat, IVR and voice agents answer billing questions
- Payment at check-in, payment plans, or an offer within limits you set
- Payments reconciled to statements and deposits automatically
How CIVIE helps
Before, during
and after the visit.
Meridian Valley ImagingStatement #100248 · MRI lumbar spine
Amount due
$420.00
- Insurer's discount−$780.00
- Insurance paid−$940.00
- You already paid−$200.00
- Left to pay$420.00
Payment successful
Thank you, Jordan.
$420.00
Paid to Meridian Valley Imaging
Statement#100248
CardVISA•• 4242
ConfirmationEP-7Q4K2
Remaining balance$0.00
Emailed to r•••••@mail.com
Illustrative
Estimates before the visit
Built from live eligibility and your contracted rates, shown when the patient books.
Learn morePayment at check-in
Card, terminal or text link, with payments posted to CIVIE RCM in real time.
Learn moreBills patients understand
Plain-language statements and an AI billing assistant, with no login or app.
Learn morePlans and offers
Patients choose a payment plan, or make an offer within limits you set, up to three times.
Every channel
Text, e-statements, chat, IVR and a stateside call center, plus voice agents for billing questions.
Learn moreReconciled automatically
Patient payments match to statements and deposits without manual posting.
Revenue results
Collected,
not chased.
- Up to 28%higher collections for practices moving to CIVIE RCM
Results across CIVIE RCM clients.
Solutions involved
What it runs on.
FAQ
Questions,
answered.
Yes. Secure text links and Quick Pay work without a login. Patients can create a portal account to see all statements and payment history.
Next steps
Bills patients
can actually read.
See the CIVIE patient billing journey on your own statements.