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Workflow orchestration · CIVIE Universal Worklist

Give every read
a clear starting point.

Bring reading work from your connected sites into one view. Sort study queues by your team's priorities, then open image review and reporting straight from the selected exam.

See the worklist in action
  • Queues around your priorities
  • STAT counts in view
  • Viewer and report in one launch
  • Next study, your choice

Workflow orchestration

What better workflow orchestrationmeans for your practice.

01Improve turnaround timesPrioritize urgent studies, monitor SLA commitments and proactively escalate exams at risk of delay.
02Optimize radiologist capacityDistribute studies based on subspecialty, availability, credentials and workload.
03Simplify multi-site operationsCoordinate reading across multiple facilities and PACS environments from one centralized workflow.
04Increase operational visibilityUnderstand turnaround times, reading capacity, productivity and SLA performance across your organization.

Unified multi-site reading

Five sites.One list, ranked.

Studies from every site arrive in CIVIE PACS, matched to their orders, and land in one queue, ranked by AI triage score, then time left on the SLA.

Illustrative queue and scores. CIVIE AI ranks studies and shows its reasons; your rules decide who reads them.

Intelligent study routing

Your rules decidewho reads it.

Administrators build rules from subspecialty, site, client, priority, patient class, licensure and reader preference, and balance them by open RVUs. Change them the same day the contract changes.

Open the study

One click,everything open.

Select a study and the viewer and the report open together, with the priors loaded, the history from the order and the template in place.

Her row on the worklist, ranked and assigned.

Workload and SLA management

Assigned by rule,not picked by hand.

Balance workloads across your reading team with intelligent study assignment based on availability, subspecialty, and open workload. Reduce uneven distributions, minimize unnecessary delays, and improve visibility into reading capacity.

A shared list, picked by handWhoever is free takes the quickest read waiting.
Longest wait
64 min
Waiting over an hour
1
RVUs read
3.4
  • Dr. Stein0.9 RVUs
  • Dr. Moreno1.4 RVUs
  • Dr. Brandt1.1 RVUs

Waiting now · 11

  • CTA64m
  • CT50m
  • CTA43m
  • CT39m
  • CTA32m
  • CT28m
  • CTA21m
  • CT18m
  • CTA8m
  • CT6m
  • CTA2m
Assigned by your rulesEach study goes to the lightest open list as it lands.
Longest wait
57 min
Waiting over an hour
0
RVUs read
4.5
  • Dr. Stein1.3 RVUs
  • Dr. Moreno1.4 RVUs
  • Dr. Brandt1.8 RVUs

Waiting now · 16

  • XR57m
  • CT50m
  • XR46m
  • CTA43m
  • CT39m
  • XR36m
  • CTA32m
  • CT28m
  • XR25m
  • CTA21m
  • CT18m
  • XR14m

Illustrative morning: the same sample studies, run both ways in a simple simulation. Not a customer measurement.

Workload and SLA management

Never lose sight ofa turnaround-time commitment.

Set SLAs per client, site, modality and patient class, such as STAT emergency or routine outpatient. You decide when a study warns, who it escalates to and when it moves to another eligible reader.

09:41Arrived10:17Warn10:32Escalate10:41Due

Dr. Stein’s list09:59

STATSmith, R.CTA Chest PE protocol · Northside ED42 min left
  1. On Dr. Stein’s listRanked with the others, counting down in view.
  2. Warning on her listThe row turns amber at 60% of the window.
  3. Dr. Lena Moreno is alertedAt 85%, the chest lead hears about it, in the worklist and by message.
  4. Moves to Dr. MorenoUnread at the deadline, it goes to the next eligible reader on shift.

Example settings, per client

  • Northside HealthED · CT and CTA · Emergency60 minWarn 60% · Lead at 85% · Reassign at due
  • Lakeview HealthAll sites · MR · Inpatient4 hWarn 50% · Lead at 80%
  • Lakeshore ImagingOutpatient · all modalities24 hWarn 75% · Reassign at due
  • Harbor ImagingScreening mammography48 hWarn 80%

Around the list

Everyone worksfrom the same list.

Technologists, referrers, reviewers and the readers on shift see the same studies, so the hand-offs around a read happen where the read happens.

SLA scorecard

Where turnaround holds,and where it slips.

See SLA performance by site, modality and patient class before a client asks, and open any cell to see the days behind it.

SiteCTMRXRUSMG
Northside–
Lakeview
Lakeshore
Pine Hill–
Harbor

95%+90–94%85–89%Under 85%

Illustrative figures for the sample sites. Thresholds, windows and the clients they apply to are yours.

How it connects

Native where it matters.
Open everywhere else.

On the CIVIE platform, the worklist shares one record with PACS, RIS, reporting and analytics. Next to the systems you keep, it speaks DICOM and HL7.

  • Native: part of the CIVIE platform, sharing one record
  • Open standards: connects to systems from any vendor

Whole platform: Universal Worklist exchanges data both ways with Each site's PACS (DICOM), CIVIE PACS (Same study), EHR (HL7 orders), CIVIE RIS (Same order), CIVIE ASR (Same study), Analytics & Insights (Same record).

FAQ

Worklist questions,
answered.

  • Yes. It brings studies from each site's systems into one queue over DICOM and HL7, so radiologists read from one list whatever PACS a hospital or imaging center runs.

Next steps

Right study, right radiologist,
right on time.

Tell us the sites, PACS and SLAs you read for. We’ll show the Universal Worklist with your own rules, from the first study to the next.

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