What’s new
- Pay by link, never by card. The agent texts the caller a secure pay link that needs no login. It never takes a card number over the phone.
- Every account, totaled. For patients with more than one account, the agent finds them all and gives one combined balance.
- More requests handled. Callers can add workers’ comp, auto or lien insurance, request a refund or ask for an eligibility check.
- Check payments. The agent reads the mailing address from the caller’s own statement and can text it on request.
Other improvements
- The agent always verifies the caller’s identity before discussing anything on the account.