CIVIE delivers end-to-end clinical and technical support to keep radiology teams productive and systems running without disruption. From workstation setup to report delivery, our experts support every stage of your workflow—including training, integrations, and ongoing optimization—so your teams can stay focused on patient care.
Radiology environments depend on always-available systems. Downtime, integration failures, or workflow confusion can delay reads, frustrate clinicians, and impact revenue. Disconnected vendors, slow response times, and limited domain expertise often leave teams waiting when they need help most—especially after hours or during critical events.
CIVIE’s Help Desk combines deep radiology expertise with modern support tooling to deliver fast, reliable assistance across clinical, technical, and operational needs.
Always-on support ensures help is available when your teams need it—day or night, weekends included.
Support specialists understand radiologist workflows, PACS, RIS, dictation, and RCM—not just IT tickets.
Expert troubleshooting for RIS, PACS, VNA, RCM, AI tools, and HL7/DICOM integrations.
Continuous system monitoring and alerts help prevent issues before they impact operations.
Our structured support model ensures issues are identified, triaged, and resolved quickly—while keeping your team informed every step of the way.
Support requests are logged through secure channels and immediately triaged by severity and impact.
Our experts work directly with your teams to diagnose and resolve issues across systems and workflows.
Every interaction feeds insights back into system improvements and training opportunities.
Our help desk supports every CIVIE solution—ensuring consistent performance across your entire radiology operation.
Workflow, prioritization, and SLA support for radiologists.
Image access, performance tuning, and viewer support.
Scheduling, patient workflows, and operational support.
Billing, reconciliation, and revenue cycle assistance.
CIVIE’s support team is an extension of our customers’ operations—helping radiology groups reduce downtime, improve satisfaction, and maintain confidence in their technology.
uptime
avg response
fewer escalations
Faster onboarding
Deeper Knowledge.Support feels proactive—not reactive. That’s rare.
Better Results.
Find answers to your key questions about CIVIE. Whether you want to dive deeper into how our technology works or better understand how it can fit into your business, we have the answers you need.
Are you ready to improve operations, boost job satisfaction, and give your patients a better experience. CIVIE delivers all those advantages and more. Let’s talk.
